Namibian Employers Federation Namibia
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Vision: To be THE representative of all employers in Namibia

Mission: A catalyst for socio-economic growth and sustainable employment

Slogan: The voice of employers in service of employers

NEF training

Telephone etiquette training course

For more details on NEF training contact Elizabeth Nouses at or the Secretary General at


The NEF's philosophy is to empower employers to ‘do it themselves’.
This applies to all aspects of Labour Relations from induction programmes to exit interviews, and includes all the facets in between. In today's business world human capital is of vital importance and how and how-not-to handle staff is a critical part of any operation. The handling of disputes and the work of the Office of the Labour Commissioner are some of the most critical issues in labour relations in Namibia today.

With these aims and concerns in mind the NEF engages in training employers to assist them in ‘doing it themselves’ and to endeavour to avoid the situation of being taken to Conciliation and arbitration.

Training: Labour Relations

We run specialist courses on:

One day courses to cover the entire Labour Act explaining details and possible pitfalls.

Initiating and chairing disciplinary hearings

Managing employees

Managing discipline

Managing absenteeism

Preparing for arbitration & conciliation

‘5S’ productivity improvement & diversity management


Training: Occupational Health & Safety


Integrated Blueprint Policy On Workplace Health and Safety in the Hospitality Sector of Namibia PDF (643KB)
Introduction to Occupational Health and Safety Training - Facilitators Guide PDF (1984KB)

We run targeted awareness training on:


Storage and Stacking

Forklift Safety

Slips and Fall

Working at Heights

Chemical Safety


Electrical Safety

Correct use of PPE

Office Safety

We run external training on:

Accident and Incident Investigations

Hazard Identification and Risk Assessments

First Aid Training

SHE Representative Course

Introduction to Occupational Health and Safety

SHE Inspections

Office Health and Safety

Basic SHE Inspections


Training: General Business & the Retail Trade

We run courses on:


Communication, Conflict Resolution & Customer Complaint Handling

Customer Service for All Employees

Effective Time & Stress Management

Email & Telephone Etiquette

Improve Sales & Service Skills (All Employees)

Management & Leadership for Supervisors, Understudies and Junior Managers

Managing Daily Demands

Office Administration

Quality Customer Service

Telephone Etiquette Modernized


All NEF training is run at competitive rates, and special discounts are given to NEF members. Courses can be run ‘in-house’ on request, and otherwise are open to the general public and can be offered anywhere in Namibia.

To Apply

Applicants can get the form from our Training Coordinator – email

And for any queries

Email NEF at

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Windhoek Offices
Corner Wecke & Post Streets
Tel: +264 61 244 089
P.O. Box 90194
Klein Windhoek, Namibia